Custom Order Terms & Conditions
The turn around time on your order with Zen Threads starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving invoice approval and all necessary information. Our current turnaround time is 2-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, custom packaging, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Zen Threads' control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Manual Screen Printing Minimums
1 Ink Color: 10 Pieces Minimum
2-3 Ink Colors: 36 Pieces Minimum
4 Ink Colors: 60 Pieces Minimum
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
Orders must be paid in full before the order begins unless otherwise approved by Zen Threads staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.
Example: Acme, Inc. emails Zen Threads about placing a T-Shirt order. Zen Threads sends Acme a Quote. Acme approves the quote and Zen Threads sends an Invoice. Acme waits 3 weeks, then pays for the order. Once payment is received, Zen Threads places the order on the schedule.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Printing can only be as good as the artwork. Zen Threads will not be responsible for poor quality printing due to poor artwork.
Zen Threads is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print.
Zen Threads will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Max Imprint Sizes
Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.
- Girls Small - 11” W x 18” H
- Girls Medium - 12” W x 19” H
- Girls Large - 12” W x 20” H
- Girls Extra Large - 12” W x 21” H
- Unisex Extra Small - 12” W x 20” H
- Unisex Small - 13” W x 22” H
- Unisex Medium - 15” W x 23” H
- Unisex Large - 17” W x 24” H
- Youth Small - 13” W x 13” H
- Youth Medium - 13” W x 16” H
- Youth Large - 14” W x 19” H
NOTE: Any print that goes over a seam can result in imperfections in the print. (Which can be very cool-looking, if you're into that.)
We don’t charge setup fees (aka screen fees). But please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
Out of Stock Items
Zen Threads is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Collar & Seam Printing
Although Zen Threads has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Although Zen Threads has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces.Zen Threads will not be responsible for these inconsistencies.
Specific Measurements When Printing
Even though Zen Threads' printers have over 15 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Zen Threads will not reprint or refund these shirts.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production of the garments has begun on the order.
Example: Acme places an order for 99 shirts. Zen Threads then orders the shirts to prepare for printing. Two days later, Acme needs to cancel the order (for any reason). Zen Threads has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. Zen Threads refunds Acme for their order minus necessary cancellation fees.
Zen Threads will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Zen Threads cannot be responsible for any shipping delays caused by the shipping company.
Examples: USPS cannot deliver your package on time due to inclement weather. | USPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year's Eve
Under-Runs & Spoilage
Due to the nature of this business, Zen Threads will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Zen Threads will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Zen Threads is only responsible for the $7.50 you would have paid us for the shirt).
There will be a $30.00 returned check fee.
Zen Threads reserves the right to change pricing without notice.
Example: Acme, Inc. looks at the pricing on Zen Threads' website on Monday. On Tuesday, Zen Threads changes the pricing on their website due to rising cotton prices. Later that day, Acme, Inc. contacts Zen Threads unaware that the prices have changed since the day before. Acme, Inc. places an order and is charged the most up-to-date pricing.
We do print on garments provided outside of Zen Threads as long as they meet the following requirements: new, unworn, and unwashed. Though they are subject to a 20% surcharge. Garment prices and inventory provided by Zen Threads are shown in realtime at the link below:
Zen Threads is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Zen Threads cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services. This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Zen Threads will not be responsible for your satisfaction with the garments printed that are on, the printed artwork, or sizing issues with your garment choices. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select or how it may fit, we can gladly order a number of blank samples for you to choose from. If you are local we encourage you to visit our shop to try them on. Otherwise, the samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Zen Threads will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Zen Threads also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Zen Threads does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim. If Zen Threads is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Zen Threads will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Zen Threads, we are only responsible for the reprinting of the remaining 85 shirts).
Code of Conduct
We are committed to:
- a standard of excellence in every aspect of our business, where ever we do business.
- ethical and responsible conduct in all of our operations
- respect for the rights of all individuals
- respect for the environment
Zen Threads does not and will not use child labor. The term “child” refers to a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education. Zen Threads employing young persons who do not fall within the definition of “children” will also comply with any laws and regulations applicable to such persons.
Zen Threads will never use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.
Coercion and Harassment
Zen Threads will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.
Zen Threads will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability.
Zen Threads will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference.
Health and Safety
Zen Threads will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. Zen Threads will also ensure that the same standards of health and safety are applied in any housing that they provide for employees.
Zen Threads recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. Zen Threads will compensate employees for overtime hours at such premium rate as is legally required or, if there is no legally prescribed premium rate, at a rate at least equal to the regular hourly compensation rate.
Protection of the Environment
Zen Threads complies with all applicable environmental laws and regulations.
Zen Threads will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.
Our website and all images on this site are the exclusive property of Zen Threads Inc. and are protected by U.S. copyright laws. This site is to be used as reference to our ability and talent for our trade. Any other use of such contents, including the reproduction or modification of the contents of this site without the prior written consent of Zen Threads Inc. is forbidden.
You as our customer are responsible for verifying final artwork and/or correct spelling to be printed on garment. Upon approval from client, Zen Threads Inc. will not be held responsible for typos or over looked errors once the printing process has begun. All sales are final and no refunds will be given since customer approval is necessary before a job can be scheduled for printing due to each job being a custom order. Zen Threads Inc. is not responsible for printing on apparel provided by the customer. We cannot guarantee results on garments we did not provide.
REGISTERED TRADEMARKS, LOGOS, & COPYRIGHTED MATERIAL:
In the event that Zen Threads Inc. is to imprint at the request of a customer a likeness of a person, product, logotype, or any other device provided by the customer, Customer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto.
On request of Zen Threads Inc., Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold Zen Threads Inc. free and harmless from all liability and indemnify Zen Threads Inc. for any loss, damage or injury, which Zen Threads Inc. may suffer as a result of producing said likeness. The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Zen Threads Inc. as a result of the reproduction of the likeness requested by the customer.
If you have any questions or concerns regarding the above information, Please do not hesitate to contact us.