Thank you for visiting Zen Threads. We value your business and guarantee your satisfaction on all items purchased from our store. We take pride in offering top quality apparel and goods printed with eco-conscious, earth friendly inks. Our goal is to make your new favorite tee! Each item is custom hand printed to order and may vary slightly, making every item unique!
We highly encourage checking the size chart measurements in your listing to choose the correct fit, especially if you are not familiar with American Apparel sizing. Some of our customers feel they run on the smaller side compared to other brands you may be used to. If you are on the border with the measurements we recommend sizing up. American Apparel brand women's and unisex men's (unisex) tees are designed to have a more fitted cut compared to most major tee brands. They are designed to accommodate a wide range of body types with a stylish fit. If you're not sure about sizing, please ask and we'll be happy to help.
U.S. Orders: Once the tracking posts "delivered" on USPS.com, the package has been delivered. We cannot be held responsible for lost or stolen items. If you would like insurance or signature confirmation, please let us know. We use USPS First Class or Priority Mail within U.S. and will take 2-5 business days once shipped. This includes delivery confirmation and tracking.
Items are shipped USPS First Class with average estimated delivery of 5-9 business days after your item has shipped. In some rare cases shipment time can be up to 3-6 weeks depending on Customs holds for your country.
We are not responsible for any tariff or additional taxes your country may charge upon delivery, but we will do our part to help you avoid them. Please note that we are not responsible for LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let us know.
Payment: Paypal and Shopify checkout are the safe forms of payment. E-checks must clear before an item is shipped. Please contact us if there are any problems submitting your payment
Please try to contact us within 2 weeks after the delivery date for a return or exchange. Remember that they are each custom printed to order by hand, so there will be a slight turn around for a reprinted item. We will certainly do our best to get it to you in a timely manner.
PLEASE BE SURE TO INCLUDE ALL INFO INSIDE RETURN PACKAGE FOR QUICKER PROCESSING…
Please note: While we do our best to reflect the actual color in our photos, all computer monitors vary so colors shown may show slight variations in person. If you prefer any of our designs on a specific style of American Apparel item please let us know! -we are happy to special order it for you. Please contact us for a quote.